fe77 Privacy Policy

01 Introduction

fe77 is an internationally licensed online gaming and sports betting platform serving Pakistani players at fe77.lat. fe77 takes the privacy and security of your personal data seriously. This Privacy Policy describes the personal information fe77 collects about you, the purposes for which it is used, the conditions under which it may be shared, and the rights you have as a data subject.

This policy applies to all personal data collected through the fe77 website at fe77.lat, the fe77 mobile platform, communications between you and fe77 (including support email correspondence and live chat), and any other fe77 service channel. It applies to registered members, prospective members who have partially completed registration, and visitors to the fe77 website.

fe77 processes personal data in compliance with the data protection requirements imposed by its international gaming licence. Where applicable laws in your jurisdiction provide additional protections, fe77 will endeavour to honour those protections to the extent reasonably practicable.

02 Data Controller

fe77, operating the platform at fe77.lat under its international gaming licence, is the data controller responsible for the personal data collected through fe77 Platform Services. As data controller, fe77 determines the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection obligations under its licence.

For any data-related queries, access requests, or complaints, you may contact fe77's data team at the following address:

03 Personal Data We Collect

fe77 collects the following categories of personal data, depending on the nature of your interaction with the platform:

fe77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where health-related information is voluntarily disclosed in the context of a responsible gaming request (for example, a self-exclusion request referencing a gambling addiction concern). Such information, where received, is treated with the highest level of confidentiality.

04 How We Collect Your Data

fe77 collects personal data through the following methods:

• Direct submission: Information you provide when registering an fe77 account, completing KYC verification, making deposits or withdrawals, submitting a support request, or updating your account settings.
• Automated collection: Technical data including your IP address, device identifiers, and session information collected automatically when you access the fe77 platform, through server logs, cookies, and similar tracking technologies.
• Payment providers: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you make deposits or request withdrawals, including transaction reference numbers and payment status.
• Third-party KYC providers: Where fe77 uses a third-party identity verification service to assist with CNIC or document verification, that provider may return verification results and associated data to fe77 for account records.
• Game providers: Aggregated game activity data from fe77's third-party certified game providers, including round results, bet amounts, and session lengths, used for account management and responsible gaming monitoring.

05 Why We Use Your Data

fe77 uses your personal data for the following specific purposes:

• Account registration and management: To create, maintain, and administer your fe77 account, including verifying your identity, processing your login, and managing account preferences.
• KYC and age verification: To verify that you meet fe77's eligibility requirements, including the mandatory 21+ age restriction and identity requirements imposed by fe77's international gaming licence.
• Payment processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to process withdrawal requests to your verified PKR payment method.
• Platform delivery: To provide access to fe77's casino games, live dealer tables, slot titles, cricket betting markets, and other Platform Services.
• Responsible gaming: To monitor gaming activity for patterns consistent with problem gambling, to apply deposit limits and session restrictions you have set, and to enforce self-exclusion arrangements.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as described in fe77's Terms & Conditions.
• Customer support: To respond to your support queries, process complaints, and maintain records of communications for quality and compliance purposes.
• Legal and regulatory compliance: To meet fe77's obligations under its international gaming licence, including record-keeping, audit requirements, and cooperation with competent authorities where legally required.
• Platform improvement: To analyse aggregated, anonymised usage data to improve fe77's platform performance, game selection, and user experience for Pakistani players.

06 Legal Basis for Processing

fe77 processes your personal data on the following legal bases, consistent with international data protection standards applicable under fe77's gaming licence:

• Contractual necessity: Processing required to perform the contract between you and fe77, including account registration, KYC, payment processing, and Platform Services delivery.
• Legal obligation: Processing required to comply with fe77's licence conditions, including KYC obligations, anti-money laundering requirements, responsible gaming mandates, and regulatory record-keeping.
• Legitimate interests: Processing for fe77's legitimate interests in fraud prevention, platform security, abuse detection, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, including any optional marketing communications you have opted into. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of prior processing.

07 Data Sharing

fe77 may share your personal data with the following categories of third parties in the circumstances described:

• Payment providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, where necessary to process deposit and withdrawal transactions. Each provider receives only the data required for the specific transaction.
• KYC and identity verification providers: Third-party services engaged by fe77 to assist with CNIC verification and document authentication, operating under confidentiality obligations and data processing agreements.
• Game software providers: Certified third-party game providers who supply casino, slot, and live dealer content to the fe77 platform. Data sharing with game providers is limited to session and transaction identifiers required for game operation.
• Regulatory and licensing authorities: fe77's licensing authority and any competent regulatory body with lawful authority to request player data in connection with licence compliance, investigation, or enforcement proceedings.
• Law enforcement: Where fe77 is under a legal obligation to disclose data to law enforcement agencies, courts, or other public authorities in connection with criminal investigations, court orders, or fraud prevention obligations.
• Professional advisers: fe77's legal, accounting, and compliance advisers, where disclosure is necessary for the provision of professional services, subject to strict confidentiality obligations.

All third parties with whom fe77 shares personal data are subject to data processing agreements requiring them to handle the data only in accordance with fe77's instructions and applicable data protection obligations. fe77 does not permit third-party service providers to use player data for their own independent purposes.

08 International Data Transfers

As an internationally licensed online gaming platform, fe77 may process and store personal data on servers located outside Pakistan. Where personal data is transferred internationally, fe77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

Such safeguards may include contractual data protection clauses with the receiving party, processing within a jurisdiction that maintains adequate data protection standards under fe77's licence requirements, or other mechanisms recognised under applicable international data protection frameworks. Players who require further information about the specific safeguards applicable to international transfers may contact fe77 at [email protected].

09 Data Retention

fe77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable licence obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active fe77 membership and for a minimum period following account closure as required by fe77's international gaming licence (typically five years for KYC and transaction records).
• KYC documents: Retained in accordance with anti-money laundering record-keeping requirements applicable under fe77's licence, typically for a minimum of five years from the date of the last transaction or account closure, whichever is later.
• Transaction records: Retained for the period required by fe77's licence and applicable financial record-keeping obligations, typically five to seven years.
• Support communications: Retained for a minimum of three years from the date of the last communication, or longer where the communication relates to an unresolved dispute or compliance matter.
• Marketing preferences and consent records: Retained for the duration of your membership plus a reasonable period to demonstrate compliance, typically two years following account closure.
• Technical and log data: Typically retained for 12 months from collection, unless retention for a longer period is required for fraud investigation or licence compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fe77's data destruction procedures. Anonymised, aggregated data that cannot identify any individual may be retained indefinitely for statistical and platform improvement purposes.

10 Security Measures

fe77 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fe77's servers.
• Encryption of sensitive personal data at rest within fe77's database infrastructure.
• OTP-based two-factor authentication available to all fe77 account holders.
• Role-based access controls restricting internal access to personal data to authorised fe77 personnel with a legitimate operational need.
• Regular security assessments and penetration testing of fe77's platform infrastructure.
• Secure data centres with physical access controls, redundant systems, and disaster recovery provisions.
• Automated fraud monitoring systems that flag unusual account activity for human review.

While fe77 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fe77 account credentials and for notifying fe77 immediately at [email protected] if you suspect any unauthorised access to your account.

11 Cookies & Tracking Technologies

fe77 uses cookies and similar tracking technologies on the fe77 platform to enable core platform functionality, improve user experience, and support security systems. The following categories of cookies are used:

• Strictly necessary cookies: Required for the fe77 platform to function, including session authentication, login state management, and security token storage. These cannot be disabled without preventing access to fe77 Platform Services.
• Functional cookies: Used to remember your preferences, such as language settings, responsible gaming limit configurations, and display preferences, to provide a personalised experience on fe77.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the fe77 platform, including pages visited, features used, and session duration. This data is used solely to improve fe77's platform for Pakistani players.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and suspicious session behaviour on the fe77 platform.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of fe77 Platform Services. fe77 does not use cookies to deliver third-party advertising or to track your activity on websites other than fe77.lat.

12 Your Data Rights

Subject to applicable law and fe77's licence obligations, you have the following rights in relation to your personal data held by fe77. To exercise any of these rights, please contact fe77 at [email protected] with the subject line "Privacy / Data Request":